Donor Services Representative
Mission: transforming youth, students and graduates, in all their ethnic diversity, into fully committed followers of Jesus Christ by providing caring and effective service to supporters and staff as they interact with the National Service Centre.
This position is focused on providing outstanding customer service to both our staff and donors, through timely handling of all donation processes. As a member of the Donor Services team, you will be the first point of contact for our donors, handling all interactions including email, correspondence and telephone. In addition to maintaining accurate and timely donation records, you will provide support relating to donor relations, outbound calls, and departmental processes in building donor retention. This position requires the ability to work independently and as part of a team in a structured fast-paced environment, taking initiative as required and organizing work flow efficiently to ensure excellent customer service.